Help/FAQ

Looking for more information about our Ultrafast fibre? Use our tabs below to find the most commonly asked questions and our answers! Still need more help, get in touch with one of our fibre experts today and we will get back to you as soon as possible.

Q: What does MS3 do?

A:
As a fully wholesale network operator MS3 designs, builds, owns and operates full fibre networks as we build for over 500,000 premises.

Q: You were building on my street, but I haven't heard anything since, when can I get connected?

A:
The time it takes to build our network in each location varies depending on the size of the area, the construction technique and any complications with installation. While you will see our teams actively building in your area, there are other elements required to make services available. Please check our availability checker to see when its available in your area.

Q: Who do we buy broadband services from?

A:
MS3 works with providers who supply broadband packages over our networks. Once your property is connected and Full-Fibre services are available, providers may contact you directly or you can use our availability checker, where you can find out which providers are available. We expect other providers to join our network soon.

Q: What is the install process?  

A:
Once you’ve signed up with your chosen broadband provider we’ll send a member of the team out to survey the outside of your property and plan the route to bring our fibre network to your house. This will be agreed with you prior to any works starting to ensure you’re happy with everything.  We’ll send a civils crew down to connect you to our network and an install team will arrive on your chosen date to connect you to our full-fibre network.

Q: How do I report feedback / a complaint about your network build?

A:
We are always happy to hear from you and would request you call us on our feedback line 01482 014337.

Q: When are you building in our area?

A:
Whilst we roll out our fibre network as quickly as possible some areas will be available before others. In the lead up to works commencing in your area you will receive a letter informing you of when this will happen. You can also keep up to date with our progress on our social media channels.

Q: What will happens during the build?

A:
To minimise disruption and complete works as quickly as possible, we use a wide range of modern construction methods and use existing underground ducts wherever possible. In the majority of cases we work typically no more than two to three days outside each property.

Q: What time of the day does construction work take place?

A:
Our construction teams work to hours agreed with the local authority, with no loud works starting before 8am. Our teams will do everything they can to keep disruption to a minimum.

Q: Will I have access to get in and out of my house whilst construction is taking place?

A:
Our teams will ensure that you will be able to access your property whilst any construction work is being undertaken. During construction our team may need to dig a narrow trench in the pavement outside your home, but they will cover this to allow access if necessary. If you have any questions or concerns, just ask the team onsite they will be happy to help.

Q: Will you need to dig up my garden or driveway for the network to be installed on my property?

A:
Our teams will not disturb anything on your property during the construction work phase. A small black connection box will be placed on the boundary of your property or a nearby utility pole. Once you sign up to be part of the network through one of our trusted partners our installers will work with you to agree the best installation route to connect your property, reinstating everything as it was at completion.

Q: Can you connect my property if I live on a private road?

A:
For properties that are situated on private roads we will need to gain written permission from the landowner before we can conduct any works connecting to your property. Please contact us if you are interested in getting connected on privately owned land with your landlord or managing agents details and we will be happy to discuss a plan for getting connected.

Q: Who are MS3 Networks and what do they do?

A:
MS3 Networks was created to challenge this status quo and finally bring competition to the Hull and Northern England connectivity market. Having received significant investment, MS3 Networks are rolling out FTTP Ultrafast FIbre to over 500,00 homes and businesses across Hull and Northern England made available by their trusted partner network.

Q: Do MS3 Networks sell broadband packages?

A:
MS3 Networks provide the high speed infrastructure for Internet Service Providers (ISP’s) to connect homes and businesses with Ultrafast Fibre. To see which partner ISP’s are available in your area please enter your postcode in the postcode checker below.

Q: Do MS3 Networks have any vacancies?

A:
The MS3 Networks team is expanding rapidly to match the needs of our Ultrafast Fibre roll out. If you are interested in a career at MS3 Networks, please check out our careers page

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