Privacy Policy
Last updated: 17/10/2024
1.WHO ARE WE
1a. This is the privacy policy of MS3 NetworksLimited. Our main registered address is Owen House, Owen Avenue, Priory ParkWest, Hessle, HU13 9PD. We provide fibre broadband and internet access services.We are responsible for your personal data as data controller.
1b. We have a data protection lead who isresponsible for all of our issues relating to the protection of personal data.The data protection lead can be contacted at the below:
The Data Protection Lead
MS3 Networks Limited
Owen House
Owen Avenue
Priory Park West
Hessle
HU13 9PD
1c. This privacy policy replaces all previousversions and applies from 21 Oct 2024.
2. WHO DOES THIS DOCUMENT APPLY TO
2a. This privacy policy applies to:
(1) Customers;
(2) Prospective customers;
(3) Individuals that use our websites;
(4) Former customers;
(5) Nominated users or individualsacting under a power of attorney;
(6) Shareholders; and
(7) Members of the public.
2b. Our services are not intended for children,unless we expressly state otherwise, and we do not knowingly collect or processpersonal data relating to children or anyone aged under 18 years.
2c. It is important that the personal data we holdabout you is accurate and current. It’s your responsibility to keep us up todate if you make any changes to your personal data either through contactingMS3 by phone or by email.
3. WHAT INFORMATION DO WE HOLD?
3a. Personal data is any information that canidentify a natural person. We may collect, use, store and transfer differentcategories of personal data to enable us to deliver our services, as follows:
(1) Data about your Identity includingfirst name, last name, title, date of birth and gender;
(2) Data about your contact detailsincluding service address, correspondence/billing address, email address,landline telephone number and mobile phone number;
(3) Financial data including your bankaccount details for a direct debit and payment card details;
(4) Data relating to a transactionincluding details about payments to and from you and about the products andservices that you have purchased from us;
(5) Technical data including IPaddress, your login data, browser type and version, time zone setting andlocation, browser plug-in types and versions, operating system and platform,online chat logs and other information on the devices you use to access ourservices;
(6) Data about your usage of ourproducts and services including the amount of time you spend online, websitesyou visit.
(7) Data relating to images/recordingscaptured by body worn video (Body cams).
(8) Data relating to images/recordingscaptured by vehicle dash videos (Dash cams).
3b. We may also collect and use non-personal datasuch as statistical or demographic data. This data may be derived from yourpersonal data but is not considered personal data as this data cannot identifyyou.
4 HOW DO WE COLLECT INFORMATION?
4a. Information you give us
(1) When you place an order with us forany of our services (for example over the phone, online or through athird-party affiliate), we will need certain information to process your order.
(2) When you contact us to discuss yourservices, we may ask for certain information to be able to confirm youridentity, check our records and answer your questions quickly and accurately.
(3) When body cams have been activatedby the operator.
(4) When dash cams have been activated whenvehicle in use.
4b. Information we automatically collect
(1) We will automatically collectinformation:
- when you use our services; and
- when you visit our website, we may collect and process information about your usage of these by using “cookies” and other similar technologies to help us make improvements to the websites and to the services we make available.
4c. Information we receive from other sources
(1) We may receive personal data aboutyou from third parties or publicly available sources in
the following categories:
- companies contracted by us to help us provide services to you;
- other telecommunications operators when transferring services;
- marketing organisations;
- credit reference agencies or fraud prevention agencies.
5. HOW DO WE USE THE INFORMATION HELD
5a. The information we collect helps us to betterunderstand what you need from us and to improve
the provision of our services to you.
5b. We use the information collected for exampleto:
(1) verify your identity when you useour services or contact us;
(2) process your enquiries or orders;
(3) monitor, record, store and use anytelephone, e-mail or other electronic communications with you for trainingpurposes, so that we can check any instructions given to us and to improve thequality of our customer service, and in order to meet our legal and regulatoryobligations;
(4) where you have agreed, provide youwith information about other MS3 services, offers
or products which you may be interestedin;
(5) to tell you about changes to ourwebsites, services or terms and conditions;
(6) carry out any marketing analysis,profiling or create statistical or testing information to help us personalisethe services we offer you and to understand what our customers want;
(7) recover any monies you may owe tous for using our services;
(8) analyse our services with the aimof improving them; and
(9) prevent or detect a crime, fraud ormisuse of, or damage to our network, and to investigate where we believe any ofthese have occurred.
5c. Your data may also be used for other purposesfor which you give your specific permission or, in very limited circumstances,when required by law.
5d. We may supplement the information directlycollected by us with data from third parties (for example socio-demographicdata) to further improve the services or products we offer customers.
6. WHEN MIGHT WE SHARE YOUR DATA WITHOTHER PARTIES
6a. We may need to share your information withorganisations outside MS3 e.g. to help us provide our services to you.
6b. The categories of non-MS3 parties that wewould share your details with are:
(1) Third party suppliers who help MS3Networks to perform our services;
(2) Professional advisors;
(3) Legal representatives;
(4) Law enforcement agencies;
(5) Other companies as part of theprocess of selling one or more of our businesses or part of those businesses;and
(6) Regulators (such as Ofcom or theICO).
6c. Where we share your information with thirdparties they are required to follow our express instructions in respect of theuse of your personal information and they must comply with all applicable UKdata protection laws to protect your information and keep it secure.
7. PROTECTING INFORMATION
7a. We take protecting your data seriously andwill do our utmost to employ appropriate organisational and technical securitymeasures to protect you against unauthorised disclosure or processing.
7b. Unfortunately, we cannot guarantee thesecurity of transmitting information via the internet. We have tried to createa secure and reliable website for our users in line with industry standards.However, we have no responsibility or liability for the security of personalinformation transmitted via the internet.
8. WHY DO WE PROCESS YOUR DATA?
8a. We process each type of personal data for onethe following reasons:
(1) We need to process the data underour contract with you for our services;
(2) We have a legitimate interest as abusiness in processing your data;
(3) We have a legal obligation toprocess the data;
(4) We have your consent (which you canwithdraw at any time); or
(5) We have vital interests in somecircumstances.
8b. If you don’t provide us with the data we needthen we may not be able to perform our contract with you and may need toterminate the contract. If this happens we will notify you as set out in ourTerms and Conditions.
9 HOW LONG DO WE HOLD YOUR INFORMATION?
9a. Unless there is a specific regulatoryor legal requirement for us to keep your information longer, we will keep yourinformation for as long as it is necessary for the purpose for which it wascollected.
9b. To determine the appropriate retention periodfor personal data, we consider the amount, nature, and sensitivity of thepersonal data, the potential risk of harm from unauthorised use or disclosureof your personal data, the purposes for which we process your personal data andwhether we can achieve those purposes through other means, and the applicablelegal requirements.
10 YOUR RIGHTS
10a. As a data subject you have a number ofpersonal rights under data protection laws in relation to your personal data.These are:
(1) Access - You have a right to accessand receive personal data including any supplementary information.
(2) Erasure - In certain circumstancesyou have a right to request that your personal data be erased from the systemswithin our control.
(3) Rectification - You have a right tohave inaccurate personal data rectified or completed if it is incomplete.
(4) Object – You have the right toobject to processing of your personal data in certain circumstances.
(5) Restrict processing - You have aright to request the restricting or suppression of your personal data.
(6) Data portability – You have theright to obtain and reuse their personal data for their own purposes acrossdifferent services.
10b. If you would like more information about theserights or how to apply them, please email directly to DPO@ms-3.co.uk, or use the ‘Contact Us’ section onour website.
11 COMPLAINTS
11a. If you would like to make a complaint aboutour use of the personal data you should contact our Data Protection Lead at DPO@ms-3.co.uk. We would, however, appreciate the chance todeal with your concerns before you approach the ICO so please contact us in thefirst instance. If we have not resolved your complaint, you can contact the UKdata protection regulator, the Information Commissioner’s Office (ICO) (www.ico.org.uk).
12 CHANGES TO THIS PRIVACY POLICY
We may update this privacy policy fromtime to time. The revised policy will be posted to this page